FAQ : Frequently Asked Questions
When will I receive my orders?
Once your order is confirmed, you can expect to receive your items in 2 to 3 working days. If you ordered the items, there are no stock available. Our customers service will contact you.
How can I receive my goods if I am not at home when the delivery is made?
Before delivery, the courier staff will contact you to confirm your delivery address and time of delivery. Deliveries shall be arranged for the following day if you are not at home on the scheduled day of delivery.
How do I send my items to a different address?
You can contact our Customer Service Hotline at 012-941 9909 to provide further details and our customer service representatives shall make the arrangements for you.
How do I make payment?
We accept online payment via VISA and Mastercard credit and debit cards, bank transfers, PayPal, Fiuu and other third party payment gateway systems. All online transactions are enabled by Fiuu. Bai Zi Gui reserves the right to change or amend any Terms and Conditions at its sole discretion without prior notice. Before utilising any services provided by this website, please read and understand the terms and conditions stated herein.