Frequently Asked Questions (FAQ)

What are the conditions for free delivery?

West Malaysia: Purchases RM100 and above Free Delivery; East Malaysia: Purchases RM250 and above Free Delivery (BELOW 2 KG) ;

Low Cost Worldwide Shipping:

  • Australia
  • Brunei
  • Canada
  • China
  • Egypt
  • France
  • Gabon
  • Hong Kong SAR China
  • India
  • Indonesia
  • Iran
  • Iraq
  • Israel
  • Japan
  • Kenya
  • Macau SAR China
  • New Zealand
  • Nigeria
  • Pakistan
  • Peru
  • Philippines
  • South Africa
  • Singapore
  • Spain
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United State
  • Vietnam

When will I receive my orders?

Once your order is confirmed, you can expect to receive your items in 2 to 3 working days.

How can I receive my goods if I am not at home when the delivery is made?

Before delivery, the courier staff will contact you to confirm your delivery address and time of delivery. Deliveries shall be arranged for the following day if you are not at home on the scheduled day of delivery.

How do I send my items to a different address?

You can contact our Customer Service Hotline at 012-941 9909 to provide further details and our customer service representatives shall make the arrangements for you.

What can I do if the item(s) I purchased is/are defective?

You can contact Bai Zi Gui Customer Service Hotline at 012-941 9909. We will arrange for verification and send out a replacement item(s) for you.

What if I am dissatisfied with my purchase(s)?

Contact Bai Zi Gui Customer Service Hotline at 012-941 9909 within 7 days from the date of purchase to let us know about it. We will try our best to understand and arrange for a refund for you.

How do I make payment?

We accept online payment via VISA and Mastercard credit and debit cards, bank transfers, PayPal, MOLPay and other third party payment gateway systems.

All online transactions are enabled by MOL. Bai Zi Gui reserves the right to change or amend any Terms and Conditions at its sole discretion without prior notice. Before utilising any services provided by this website, please read and understand the terms and conditions stated herein.